Precision Power warrants our products to be free from defects in materials and quality under everyday use and conditions for one year from the original purchase date if purchased and professionally installed by an authorized dealer. Any product purchased from or installed by others will be warranted for 90 days only. This warranty does not cover any expenses incurred in removing or reinstallation the product and is offered to the original purchaser only.
This warranty will not cover the following:
- Any product that has been misused or physically damaged
- Any product that has been installed incorrectly (i.e., overpowered, incorrect enclosure, incorrect wiring, etc.)
- Any units that have been previously opened or repaired by a service center that Precision Power does not authorize.
- Any products that have been altered or do not conform to original factory production
Return Authorization (RA) Request Procedure:
Please complete the entire Return Authorization Request Form. Read carefully and fill out all the information accordingly. For non-warranty repairs, please provide details of the problem and request an estimate before sending the product. After receiving and approving your completed request, Precision Power will issue a Return Authorization (RA) Number, which will be forwarded to you via e-mail or fax.
Pack the product(s) and RA form in suitable packaging, and send freight pre-paid to the address listed. Please clearly write the RA number on the packaging containing the product.
(Note: Any returns sent without prior authorization, or freight collection will be rejected! Precision Power is not responsible for freight charges on returns unless expressly noted.)
Upon receiving your return, Precision Power will verify that all parts returned are indicated on the Return Authorization. Precision Power will repair or replace the product(s) at its discretion, as detailed in the Consumer Limited Warranty. Products for repair will be assigned to Precision Power Repair Depot, and status will be available by inquiry.
Products returned to you will be covered under Consumer Limited Warranty terms unless other arrangements are previously recorded and agreed to by Precision Power.
Once you fill out the form above, You will receive the RA number and instructions on shipping the product(s) 24 – 48 hours from submission.
Please do not send your return without an RA number!